Terms of service

TERMS AND CONDITIONS

ACKNOWLEDGEMENT AND ACCEPTANCE

These Terms and Conditions (“T&Cs”) apply to your access to and use of this website (the “Website”), including any ordering, purchase, delivery of goods or services, and payments made through the Website.

In these T&Cs, the terms “Hounding Oak”, “we”, “us”, and “our” refer to Hounding Oak Pty Ltd, its successors, assignees, associates, and related bodies corporate (as defined in the Corporations Act 2001 (Cth)).

By accessing or using this Website for any purpose, you acknowledge and agree to be bound by these T&Cs, together with any other policies or guidelines displayed on the Website. If you do not agree to these T&Cs, you must not use the Website.

These T&Cs should be read together with any other terms, policies, or guidelines on the Website, which may be updated from time to time without prior notice. We reserve the right to amend these T&Cs at any time, and the most current version will be available on the Website. Continued use of the Website constitutes acceptance of the amended T&Cs.

By accessing or using the Website, you warrant that:

  • you are at least 18 years of age and have the legal capacity to enter into a binding agreement; and

  • you are not using the Website for any unlawful or unauthorised purpose or in competition with Hounding Oak.

DISCLAIMER

While we take reasonable care to ensure that all information on this Website is accurate and up to date, errors, omissions, or inaccuracies may occur. We reserve the right to correct any errors, inaccuracies, or omissions and to update or cancel orders at any time without prior notice where an error has occurred. If an order is cancelled due to our error, a full refund will be provided.

To the extent permitted by law, Hounding Oak does not accept responsibility for any loss, damage, injury, cost, or expense suffered or incurred as a result of:

  • your use of, or reliance on, information on this Website;

  • your use of any linked websites; or

  • any equipment used to access the Website.

We are not responsible for content posted or transmitted by third parties or other users and accept no liability for any reliance placed on such content.

Downloading content from this Website is done at your own risk. We accept no liability for any loss or damage arising from the downloading or use of such content.

PRODUCT INFORMATION

We make every effort to ensure that product descriptions and images accurately represent the products offered. However, colours, patterns, and finishes may vary depending on screen settings and the natural characteristics of materials used.

Unless stated otherwise, any additional items shown in product images are for display purposes only and are not included in the purchase price. You are responsible for reviewing product descriptions carefully before placing an order.

All orders are subject to product availability. If an item becomes unavailable after you place an order, we will notify you within a reasonable time and may offer a refund or revised delivery timeframe.

PRICING

All prices are listed in Australian Dollars (AUD) and include GST, unless stated otherwise. Prices are subject to change at any time without notice.

While we endeavour to ensure pricing accuracy, errors may occur. If a pricing error affects your order, we will contact you prior to processing.

Delivery charges, customs duties, and taxes are not included in the product price unless stated. You are responsible for any additional charges imposed by government authorities.

PAYMENT

Full payment must be received at the time of placing your order.

Accepted payment methods may include Visa, Mastercard, PayPal, bank transfer, or other payment facilities offered on the Website. By using these methods, you agree to the terms of the relevant payment provider. We may change accepted payment methods at any time without notice.

ORDERS

An order placed through the Website constitutes an offer to purchase products at the listed price. We reserve the right to accept or reject any order, including due to pricing errors, product unavailability, or suspected fraud.

We may request additional identification for verification purposes before processing an order.

DELIVERY

Orders are generally dispatched within 1–5 business days once payment has cleared. Delivery timeframes are estimates only and may vary.

We ship to the address provided at checkout. You are responsible for ensuring all delivery details are correct. We accept no liability for delivery issues arising from incorrect information provided by you.

Orders placed during promotions may experience minor delays due to high order volumes.

CANCELLATIONS AND REFUNDS

Orders cannot be cancelled once placed. We are unable to stop orders from being dispatched at your request.

Change-of-mind refunds are not provided to the extent permitted by law. Please refer to our Refund Policy for details of circumstances where refunds may be available under Australian Consumer Law.

RISK AND TITLE

Ownership and risk in products pass to you upon delivery. Products will not be dispatched until full payment has been received.

ONLINE ACCOUNTS

Wholesale customers may apply for an online account. You are responsible for maintaining the confidentiality of your login details and all activity conducted under your account.

We are not liable for any loss arising from unauthorised use of your account.

INTELLECTUAL PROPERTY

All content on this Website, including images, text, logos, and design elements, is owned by or licensed to Hounding Oak and is protected by intellectual property laws.

You must not reproduce, distribute, or use Website content for commercial purposes without prior written consent.

LIMITATION OF LIABILITY

To the extent permitted by law, our liability for breach of any non-excludable consumer guarantee is limited, at our option, to:

  • replacement or repair of the goods; or

  • payment of the cost of replacement or repair.

INDEMNITY

You agree to indemnify and hold harmless Hounding Oak, its employees, agents, and affiliates from any claims, losses, damages, or expenses arising from your use of the Website or breach of these T&Cs.

GENERAL

We are not liable for delays or failures caused by circumstances beyond our reasonable control.

If any provision of these T&Cs is held to be invalid, the remaining provisions will continue in full force.

These T&Cs are governed by the laws of Queensland, Australia, and you submit to the exclusive jurisdiction of Queensland courts.